Blended Agent is a new product and provides a variety of outbound dialing modes that complement the ICM's powerful inbound call handling capability with a robust outbound call management solution. This combination of call blending (inbound and outbound) can increase the utilization of call center resources. In addition, Blended Agent allows call centers to seamlessly implement and manage outbound dialing campaigns. Blended Agent currently supports Avaya Definity G3 call center environments. Blended Agent for IPCC is planned, but no dates have been committed.