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Tranlation Routing Aspect ACD to Cisco CVP

CiscoKidsFriend
Beginner
Beginner

Is there some better documentation and examples describing procedures for translation routing from an Aspect ACD back to Cisco CVP. I have a PDF called "Cisco ICM Software Supplement for Aspect.pdf", and I am already able to TR from CVP to Aspect, but the other direction is harder to figure out.

2 REPLIES 2

fmeetz
Enthusiast
Enthusiast

There are some troubleshooting documents available for various Aspect issues. Check out if your issue falls in any of these.

http://cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800b4792.shtml

http://cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080181c32.shtml

boyd.lynn
Beginner
Beginner

In order to use TRs from the Aspect to CVP you have to have a range of DDIs that will deliver the call to the CVP from the Aspect.

i.e 95554441 to 95554445

You also need a CCT that will dial out using the DDI returned from the ICM in one of the Aspect Variables A-E (You can choose which one)

i.e CCT 300 and Variable B

In the TR configuration with Aspect as the routing client the labels should be configured as

300%295554441

300%295554442

300%295554443

300%295554444

300%295554445

where %2 means Variable B

A=1, B=2 etc

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