Translation Route to VR

[Alok Mohanty]

Hello Folks

        We are looking for some kind of documentations/informations about Translation Route to VR

        Though we have been using Translation Route to a ACD but Translation Route to VR is something New in our environment

        Could someone explains how this works out .... and what is the corresponding step to Adjunct here as we have in ACD.

Thanks

Alok

[malhaque]

Hi Alok,

What do you mean by VR ? (too many abbreviations in these days, what to make sure I understand to help you)

Did you mean IP IVR ?

Thanks,

- mo

(Monawar Alhaque)

Cisco PDI UCC

http://www.cisco.com/go/pdihelpdesk

[Alok Mohanty]

Hi Monawar

     we are using Network IVR in our environment (TellMe in this case)

     But I guess the concept would also be similar to IP IVR

Thanks

Alok

[Alok Mohanty]

Hi Monawar

     we are using Network IVR in our environment (TellMe in this case)

     But I guess the concept would also be similar to IP IVR

Thanks

Alok

[malhaque · Accepted solution]

Attached is Translation Route configuration with IPIVR. The concept is the same.

You will need to configure several CTI RP to TellMe so ICM can do translation routing.

General rule is 10 CTI RPs are sufficient as at any given time you will have 10 calls going to IVR (10cps).

If you need more, you can configure them based on cps.

Remember, these CTIRP as available as soon as IVR informs them of the call via VRU PG.

Thanks,

- mo

(Monawar Alhaque)

http://www.cisco.com/go/pdihelpdesk

[Alok Mohanty]

Hi Monawar

     Thanks for the reply it was pretty useful.

Thanks

Alok

[Alok Mohanty]

Incase of Translation Route to ACD we receive the messages PRE_ROUTE_IND and TRANSLATION_ROUTE_RESP

Do we not receive any similar messages for Translation Route to VRU

I didnot find any of similar messages in VR logs or in router.

Router Logs

-----------------

17:00:07 ra-rtr Trace: TranRoute used: DN=XXXXXXXX, Label=XXXXXX, target=13204
17:00:07 ra-rtr Trace: Dialog (21996333 x 0 : 0 0) RouteComplete:
17:00:07 ra-rtr Trace: Route: dn=XXXXXXXX ani=XXXXXXXX ced=getXlateRoute label=50607
17:00:07 ra-rtr Trace: Trans: label=XXXXXXX var3=ST16:59:09ET16:59:09149734,541168       
17:00:07 ra-rtr Trace: Route: CRSDateOfCall=149734 CRSCallKey=541297 Labels=1
17:00:07 ra-rtr Trace: ICCallPreRouteInd_V9: PhysicalControllerID=20  PeripheralTargetID=13204  RouteID=31967
17:00:07 ra-rtr Trace:  DN=XXXXXXX ANI=XXXXXX CED=getXlateRoute, customerDBProvidedDigits=
17:00:07 ra-rtr Trace:  CRSCallID_Date=149734 CRSCallID_ID=541297, RouterCallKeySequenceNumber=0 DelayQTime=0 DelayRouterTime=48 SkillGroupDelayQTime =0
17:00:07 ra-rtr Trace:  PV1=DIAL XXXXXXXXXXXXXXX************************* PV2=******OBV***************2*****M********* PV3=ST16:59:09ET16:59:09149734,541168        PV4=*******************************30******* PV5=XXXXXXXXXXXXXX*************************
17:00:07 ra-rtr Trace:  PV7=transferCaller                           PV7=TPLATNMC52A*JDFR001572**********NNYN015* PV8=***E*04CCRG**NN00N65002*NN0****Y**037D3* PV9=XXXXXX          ,23              Y   PV10=IXXXXXXX ************************1OV 
17:00:07 ra-rtr Trace:  Target Label=50607
17:00:07 ra-rtr Trace: Deleting Dialog (21996333 x 0 : 0 0).

OPC Logs

========

15:00:07 pg15A-opc Trace: PRE_ROUTE_IND (PENDING ACD REQ) - RouteID=31967 PeripheralTargetID=13204 PeriphActive=1
                    RtrCallKey=(149734-541297) RtrSeq#=0 DialedNum=XXXXXXX=getXlateRoute ANI=XXXXXXX
                    DelayQTime=0 DelayRouterTime=48
                    PV1=DIAL XXXXXXXXXXXXXX******************** PV2=******OBV***************2*****M********* PV3=ST16:59:09ET16:59:09149734,541168        PV4=*******************************30******* PV5=XXXXXXXXXXXXXX*************************
                    PV6=transferCaller                           PV7=TPLATNMC52A*JDFR001572**********NNYN015* PV8=***E*04CCRG**NN00N65002*NN0****Y**037D3* PV9=XXXXXXXXX          ,23              Y   PV10=XXXXXXXXXXXXXX ************************1OV
                    NICCallID={PCID=0 RCID=0 Remote=0,0 DlgID=0x0 RemDlgID=0x0 Grp=0 Data=0 RtrData=0 CCID=x00000000/x00000000}
                    NIC_CalledPartyNumber=XXXXXXXXXXXXXX InvokeID=23663204 CallTypeID=5585
15:00:07 pg15A-opc Trace:                      RoutingClientID=37 RouteSelect=50607
15:00:07 pg15A-opc Trace: Name                           Type        Index    Value
15:00:07 pg15A-opc Trace: user_ECC_SCALAR_4              Scalar               e3fef4e6-0a28-11e0-f7b2-000e0c834483Card not Confirmed            XXXXXXXXXXXXXX  X_rep5                                                                            3                                       50SWSO    
15:00:07 pg15A-opc Trace: user_ECC_SCALAR_3              Scalar                                                                                                                                                                                                                                 
15:00:07 pg15A-opc Trace: user_ECC_SCALAR_2              Scalar               ******************************************************************************************************************************************************************************************************************

15:00:08 pg15A-opc Trace: TRANSLATION_ROUTE_RESP (ACD RESP) - RCID=37 CallID=10863 XrefID=10863 RouteID=31967 PeripheralTargetID=13204
   RouteSelect=50607 PeriphActive=1 ANI=XXXXXXXXXXXXXX DialedNumber=XXXXXXXXXXXXXX CED=getXlateRoute
   RouteData=(DevNum=22 DevType=71 DNIS=29271 RtrCallKey=(149734-541297)) InvokeID=23663204
   RouterCallKeySeq#=0 (in PreRouteInd) RouterCallKeySeq#=1 (in Call)
   PV1=DIAL XXXXXXXXXXXXXX******************** PV2=******OBV***************2*****M********* PV3=ST16:59:09ET16:59:09149734,541168        PV4=*******************************30******* PV5=XXXXXXXXXXXXXX*************************
   PV6=transferCaller                           PV7=TPLATNMC52A*JDFR001572**********NNYN015* PV8=***E*04CCRG**NN00N65002*NN0****Y**037D3* PV9=2026068090          ,23              Y   PV10=XXXXXXXXXXXXXX ************************1OV 
15:00:08 pg15A-opc Trace: Name                           Type        Index    Value
15:00:08 pg15A-opc Trace: user_ECC_SCALAR_4              Scalar               e3fef4e6-0a28-11e0-f7b2-000e0c834483Card not Confirmed            XXXXXXXXXXXXXX  X_rep5                                                                            3                                       50SWSO    
15:00:08 pg15A-opc Trace: user_ECC_SCALAR_3              Scalar                                                                                                                                                                                                                                 
15:00:08 pg15A-opc Trace: user_ECC_SCALAR_2              Scalar               ******************************************************************************************************************************************************************************************************************
15:00:08 pg15A-opc Trace: IC_RELEASE_TRANSLATION_ROUTE_IND:: PeripheralTargetID=13204 RelCode=0 RtrCallKey=(149734-541297) InvokeID=645
15:00:08 pg15A-opc Trace: CSTA_ROUTE_END (PID=38) - 
    routingCrossRefID=10863 errorValue(0)=GENERIC_UNSPECIFIED