Troubleshoot Cisco Workforce Calabrio 10.5

[vinhsam1009]

Hi, all,

I have a problem with Cisco Unified Workforce ~ Calabrio 10.5.

End user access Calabrio search recording file, but search loading, run not stop.

Popup loading loading..... ( Picture below )

Anyone help to solve this problem !

I try remove account from CUCM and add again, but still not ok.

Thank a lot.

[Manish Gogna]

Hi,

This can happen for large searches. Apart from deleting and readding the user it sometimes requires clearing the search by running a SQL query. You may contact TAC to engage Calabrio and fix this.

Manish

[vinhsam1009]

Hi, Manish,

How do it ? - " Apart from deleting and readding the user it sometimes requires clearing the search by running a SQL query"

Can you guide me ?

Thanks