TTS loquendo with UCCX

[Augusto Garcia]

I have an implementation of a UCCX 8.5 and loquendo server for TTS. In the configuration of TTS server on the UCCX (subsystems->MRCP TTS->MRCP TTS Servers) I can see the loquendo server as "REACHABLE" but i've made a script to test it and I'm not hearing anything (printscreen of script attached).

Can somebody help me on this? Is there a configuration that I'm missing on the UCCX or if somebody has made this integration before, is there a configuration on the Loquendo server that I should look at?

Thanks in advance!

[anchoudh]

Hi Augusto,

Please check if you have selected the TTS server in UCCX Admin->System parameters page and see if this helps.

I presume that you have verified that your current TTS server is in the below comp matrix,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Thanks,

Anand

Please rate helpful posts !!

[Augusto Garcia]

Yes, it is selected in the system parameters.

I havent seen that matrix, but now that I took a look I couldn't find information about loquendo, actually when I configured the UCCX I created a new Provider because Loquendo was not listed in the options.

Can it be that it is not supported?

Best regards

[anchoudh · Accepted solution]

Hi Augusto,

Yes, if its not listed in the comp matrix it won't be supported.

Thanks,

Anand

[Augusto Garcia]

I got it to work! I needed to change some configurations on the loquendo server, it should be in mrcpv1 and u-law, the default is a-law for the loquendo. Also check the languages and that's it, works fine with the UCCX.

[German Manvelyan]

Hello!

What configurations changes did you do on the loquendo server?

[Augusto Garcia]

It just has to be working on mrcpv1 and u-law

MRCPv1 is configured on installation and u-law in the administration window