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ozcan.yildiz
Beginner

TUP.ini File Error

I have Call Manager and Contact Center and installed both of them. Then i added license but i want to install CAD Client Configuration. I downloaded .exe file in CCX (Tools-->Plug-ins-->Download CAD Client Configuration) but when i open this .exe file, the program gives a error. Error is: "TUP.ini file on the server is missing a critical value for the Call Center Language."

How can i fix this problem?

15 REPLIES 15

Switching to another language is not a good idea.

Please check CallCenterLang using https:///TUP/CAD/Maintenance/TUP.ini or show uccx cad prefs SiteSetup

.

You can use the set uccx cad prefs SiteSetup CallCenterLang "1033" to set it to en_US, and check once again. If not, please contact TAC and we will edit the TUP.ini file for you.

Thanks & Regards,
Anirudh
"Protocol, then product"

Thanks & Regards, Anirudh "Protocol, then product"
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