ucc enterprise-7/cvp-7/tts

[ATIF TANVEER]

Hello gents,

We have ucce solution with cvp on version 7. The requirement is to play back the person/doctor name sent by the backend sap system. I believe To playblack this name we should have external tts server. Can anyony plrase advise on the tts integration part with this ucce design also the recommended tts software.

Note: customer dont want to have pre recorded person names.

Please advise

Thanx,

Atif

Sent from Cisco Technical Support iPhone App

[geoff]

The gateway negotiates with a TTS server using MRCP (Media Resouce Control Protocol) for both TTS and ASR. You can use any product that obeys this protocol. I have only used Scansoft products, which acquired Nuance a few years ago and then adopted that name. You need to calculate the maximum number of concurrent TTS sessions you will be running, and purchase that number of ports. Typically you would get two TTS servers, for fault tolerance, and you probably need to borrow the resources of a third server to install the licence server part as well, so you have a "quorum". This gives you fault tolerance for the FlexLM licencing system.

Very easy to configure on the gateway. Quite easy to set up the TTS system.

Regards,

Geoff