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UCCE 10.5.(1). Someone cleans the data in the t_Agent_Logout table

BorisRus
Level 1
Level 1

UCCE 10.5.1

AW_hds

 

Not long ago we noticed that the t_Agent_Logout table contains data for a small period.
It turns out every night, there is a cleaning of the table.
But who?
All jobs are turned off
but every night at 0:30 there is a cleanup from the SA user
audit is not possible to enable, SQL edition is not enterpise

Help me understand? why is this happening and can it be turned off.

1 Accepted Solution

Accepted Solutions

Found what was the problem.

DB size problem

lthough the disk space was more than 70%.

Autogrowth + 100 mb
Maxsize - Unlimeted

Cisco soft does not check the size of the disk itself.
It just looks at the size of the DB and how much remains of the existing full size of the DB.

View solution in original post

2 Replies 2

You'd want to see what the purge/retention settings are for that table.

Here's another post that goes into detail of how you can verify that.

Not sure what you mean by all jobs are turned off, as you wouldn't want to do that. there are some Cisco jobs that are set to purge data so your database doesn't grow too big.

https://community.cisco.com/t5/contact-center/ucce-awdb-data-retension/td-p/2728683

Found what was the problem.

DB size problem

lthough the disk space was more than 70%.

Autogrowth + 100 mb
Maxsize - Unlimeted

Cisco soft does not check the size of the disk itself.
It just looks at the size of the DB and how much remains of the existing full size of the DB.