UCCE 10.5 - VRU (CVP) PIM status as configured in duplex server

[pathyilbinu]

Hi,

We have deployed the UCCE 10.5 call center, it has duplexed vru pg, both pgs configuration properly not finding any duplex issue,  but in the pgagent not active side pims are going sometimes configured state, for example we have restarted the cvp call server this is happened, just wanted to know is that acceptable state of vru PIM (configured) or not. because we have seen pgagent is notactive, it is not trying to connect.

with Regards,

Manivannan

[Chris Deren]

The expected state of any PIM on the active side is ACTIVE and on the other side CONFIGURED. If you see something else you can start looking at the windows event viewer for clues on what is the cause.