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UCCE 10 with CVP, RCD updation time is huge

George Michaell
Level 1
Level 1

Guys,

What exactly is the time of data population in RCD and TCD, coz we are facing the issue that we have very high call Volume and RCD table populates data after 6 or 7 seconds.

Is there any specific period or documentation regarding population time or the procedure follwed for it or its a performance issue.

Any suggestion/explanation in this regard would be appreciated.

Regards,

A

2 Replies 2

manjunathc24
Level 1
Level 1

Is RTT from Router to Logger in >100ms ?

Can you check if their is any high spikes in the DB server CPU utilization ?

Is this delay in update is constant all time ? 

Thanks

Manju

[please rate , if this post helps]

Router and logger area on the same site so no issue of network i guess and its not constant it may have effect during heavy call volume.