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UCCE 11.6 BAAccountNumber in the Outbound Option.

Muhammed Ashiq
Level 1
Level 1

Hi there,

 

We want to change Max.Length of BAAccountNumber . Currently we are having 33.

But it showing grayed out.

 

Regards,

Ashiq

1 Reply 1

Omar Deen
Spotlight
Spotlight

It's a Cisco provided ECC variable and it's not intended to be edited.

You could go the very unsupported route of editing the t_Expanded_Call_Variable table, but that won't help you either because if you look at your Import Rule definitions, the maximum amount of characters you can have for Account Number is 30 - and this is a hard number, nothing anybody can do about that. If this is an IVR campaign, you can leverage a CVP application and conduct a data dip to retrieve additional information.

 

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