UCCE 12.5(1) - LocalQTime always 0

[CoDeC]

Hi,

we have UCCE 12.5(1) and we have always the field LocalQTime of the table Termination_Call_Detail to 0. I know the field RouterQueueTime from the table Route_Call_Detail (and have values different to 0 when the call is queued).

we still use Skillgroups for queue and route the calls.

From the Database Schema handbook,

  - LocalQTime: During its duration, a call can be queued to multiple answering resources (for example, a trunk, voice port, skill group, etc.). LocalQTime includes time the call spent queued to any of these resources.

 - RouterQueueTime: Number of seconds the call was held in the CallRouter queue.

what it is the correct way for get the time that the calls was queued?

thanks

regards,

--

Alberto

[david.macias]

I've always always used RouterQueueTime. You get this information also in script editor which is why it's so widely used.

david

[CoDeC · Accepted solution]

Hi David,

thanks for you answer. you are right, but we had a development that used LocalQTime. I have found the root cause that LocalQTime was 0. I run the PG Setup again and I have checked the option Queue Reporting on VRU pims.

regards

[david.macias]

Awesome, that you shared the solution. Glad you figured it out.

david