UCCE 12.5 End-of-Support date

[eschippe]

Hi, Is the End-of-Support date already known for UCCE 12.5?

[bill.king1]

I don't think that will be known since the EOS/EOL dates typically are impacted by when the future releases come out. So if for whatever release a new major release doesn't come out or is delayed for some reason (call it UCCE version 13 in 2022 for instance), then at least historically the EOL/EOS for old versions is delayed.

[Chris Deren]

Nothing has been published, you will have plenty of time as 12.5 is latest version.  What is your concern?

[eschippe]

Hi Chris, the customer wants to know how much time is there between FCS and EOS for a UCCE major release. Do you happen to know that?

[Chris Deren · Accepted solution]

You get several years, consider UCCE 10.5 as an example which was released in June 2014, and announced EOS on 06-JUL-2018 with End-of-Support Date of 31-JUL-2021:

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise-10-5-1/model.html

with that being said keep in mind UCCE is a bundle of other applications including CUCM, CVP, Finesse, CUIC, etc. so you would also need to review and keep an eye on their EOS/EOL announcements, but they should line up.

So, if you assume similar life line for UCCE 12.5 you should get 7 years or so out of it, should you decide not to upgrade sooner.