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UCCE 7.2 Remote Agent (analog)

David Wolgast
Level 1
Level 1

UCCE 7.2(7)

CUCM 6.1(4a)

My company has expressed the desire to implement remote agents, using the analog phone method. However, my PSTN PRI gateways are all MGCP gateways. Is there a way to make this happen using MGCP? The config example PLARs FXO ports to POTS dial-peers pointing at H.323 PRI voice ports.

1 Reply 1

Edward Umansky
Level 4
Level 4

All you need for the Mobile Agent feature is the ability to dial the phones that you want agents to log into. Whether it's via an MGCP or H.323 gateway shouldn't matter.

Details are here:

http://tools.cisco.com/search/display?url=http%3A%2F%2Fwww.cisco.com%2Fen%2FUS%2Fdocs%2Fvoice_ip_comm%2Fcust_contact%2Fcontact_center%2Ficm_enterprise%2Ficm_enterprise_7_5%2Fuser%2Fguide%2Fipcc75mag.pdf&pos=3&strqueryid=8&websessionid=Xar61Ia3_PMQeo9...