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UCCE 8.5 "Agent_Real_Time" view data is empty !

haouaswajih
Level 3
Level 3
Dear Networkers,

We have UCCE 8.5(4) installed and working fine and integrated with a WFM system.
We noticed that the views "Agent_Real_Time" and "Agent" are empty in our HDS.
Our WFM system is using those views inorder to generate some data.

We did a system check on HDS and we couldn't find an issue.

Can you please advice ?
1 Reply 1

Gergely Szabo
VIP Alumni
VIP Alumni

Hi,

what database? _awdb or _hds?

It should be in the _awdb.

Also check whether the Agent Distribution is properly configured at the PG level.

G.

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