Dear Networkers,
We have UCCE 8.5(4) installed and working fine and integrated with a WFM system.
We noticed that the views "Agent_Real_Time" and "Agent" are empty in our HDS.
Our WFM system is using those views inorder to generate some data.
We did a system check on HDS and we couldn't find an issue.
Can you please advice ?
Also check whether the Agent Distribution is properly configured at the PG level.
G.
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