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manoj.varghese
Beginner

UCCE 9.0.1 CCE Admin Page not working

I have UCCE 9.0.1 and everything works fine except the cce web admin page. I manage to configure attributes and precision queues using cce admin page. But when I am trying to assign the attributes to an agent by clicking agent name, the page freeze by showing the "loading.... "  message.

Anyone know how to resolve this .

5 REPLIES 5
joel.decarvalho
Beginner

I have the same problem with the error message Internal server Error.

Atrributes and PQ configured but assignement to agents doesn't work with ICM9.0.2

Have you solved your problem ?

Hi,

Which IE version you are using? UCCE 9.0 officially supports only IE 9.0.

Thanks and Regards,

Ashfaque

I am using IE 9.0 only.

Oleh Doroshenko
Beginner

There is a known bug on PCCE and UCCE when using the cceadmin page and having it timeout.

Please find in the following readme bug number CSCue95184.

(http://www.cisco.com/web/software/280840583/103560/Release_Document_1.html)

To resolve this issue you will need to apply ICM9.0.3_ES3 or later update.

(http://software.cisco.com/download/special/release.html?config=5ee578cbacd86d9ff938f48c3034e5a3)

**Note – although this defect is listed as PCCE, the component is shared between both PCCE & UCCE.

Yesterday installed 9.0.4 version - problem resolved.

dhorialpesh
Beginner
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