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UCCE 9.0 Analysis of logs cti server and ctios

Andrey Tereschenko
Level 1
Level 1

‎03-12-2015 01:59 AM - edited ‎03-14-2019 02:32 PM

Hi, all,

I have a question about analisis log from cti server.

Have any one document which describe massage log from cti server, ctios server?

How I can understand when Agent change state from Not Ready to Ready personally or his state was change by supervisor?

Thanks.

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vinodkewate
Level 1
Level 1

‎03-12-2015 03:00 AM

Can you check what it shows in logs for EventReasonCode.

When supervisor changes status of the agent, this shows the originator fo the changes

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Andrey Tereschenko
Level 1
Level 1
In response to vinodkewate

‎03-12-2015 07:31 AM

vinodkewate Thanks for reply!

I find information only for logout information in

The value 999 indicates to the rest of Unified CC that the agent

was logged out by their supervisor.

But I can't find all values EventReasonCode...

Where I can find link to documentation describe EventReasonCode?

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vinodkewate
Level 1
Level 1
In response to Andrey Tereschenko

‎03-12-2015 07:39 AM

Can you attach logs

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