UCCE 9.0 Analysis of logs cti server and ctios

[Andrey Tereschenko]

Hi, all,

I have a question about analisis log from cti server.

Have any one document which describe massage log from cti server, ctios server?

How I can understand when Agent change state from Not Ready to Ready personally or his state was change by supervisor?

Thanks.

[vinodkewate]

Can you check what it shows in logs for EventReasonCode.

When supervisor changes status of the agent, this shows the originator fo the changes

[Andrey Tereschenko]

vinodkewate Thanks for reply!

I find information only for logout information in

The value 999 indicates to the rest of Unified CC that the agent

was logged out by their supervisor.

But I can't find all values EventReasonCode...

Where I can find link to documentation describe EventReasonCode?

[vinodkewate]

Can you attach logs