UCCE 9.0 Personal Callback - Change Retry time

[Lasse Solberg]

Hi, We have a customer running UCCE 9.0 and when they have a personal callback call that fails for some reason it is rescheduled 24 hours forward in time. Is it possible to edit this so it reschedules 5-10 minutes forward in time instead?

I've tried to look at the Outbound Option documentation and see if there are any registry settings on either the campaign manager og dialer that controls this, but no luck so far.

BR Lasse

[Gergely Szabo]

Hi,

did you check the PersonalCallbackTimeToRetryBusy, PersonalCallbackTimeToRetryNoAnswer etc registry settings?

Take a look at page 179 in the "Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 9.0(1)".

G.