UCCE 9.0 Precision Queue.

[Saravana Kumar]

Guys,

           I have some experience in 8.5. Now I would like to install learn ICM 9.0. Installation I can do by reading documents. I don't know what is Precision Queue in 9.0. I have gone through SRND, I can't get what they are trying to convey. Could anyone help me understand it clearly with example? And what is the difference between Skill Group, Queue to Skill Group, Precision Queue? 

Thanx in advance!!

Regards,

Saravana.

[jpsweeney77]

This may be helpful to you...

http://docwiki.cisco.com/wiki/Precision_Routing_Documentation

[Saravana Kumar]

Thanks JPSweeny. :-) 

[Chris Deren · Accepted solution]

In addition sign up for CiscoLive 365 where you can download Cisco Live sessions, many of which recently had nice PQ topics.

Chris