Please help me out here.
I have read often times that UCCE doesnt support agent login on shared lines. However today I was involved with an existing deployments where agents had shared lines on UDP profiles, Jabber (BOT, CSF) devices and the agent still login successfully.
Only the UDP profiles was associated with the pguser. In some cases there are two UDP profiles for a single agent on same extension.
Can someone please explain why this is working if its not supported and what the draw backs of using shared lines in UCCE deployments are.
Please rate all useful posts