ucce and egain

[iptuser55]

Has anyone got a good real life integration tips, docs with regards to using Egain for web chats and Email  Q`ing and Scripts

thanks

[Chintan Gajjar]

look at the Email and web interaction manager at below, the intall guide has information about integration with UCCE.

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-email-interaction-manager/tsd-products-support-series-home.html

[bill.king1]

They actually included some real world sample scripts/configuration in the Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Routing and Workflows. Not everything of course, but enough to give you an idea of some of the work involved on the EIM/WIM side for workflows.