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UCCE and IP phone 8961

Edgar Ramirez
Level 1
Level 1

‎04-03-2013 04:38 PM - edited ‎03-14-2019 11:30 AM

I get an erro of CTI OS server when I try to log in CAD as agent, I have 8961 (SIP phone) , any ideas?

1 person had this problem
Labels:
15357747-Agent0001.log.zip
15357692-ctiosclientlog.gdledram.0403.170405.log.zip
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1 Reply 1

Dwayne Whitehead
Level 1
Level 1

‎04-05-2013 06:39 PM

Try this:

User Management >> Application User >> Choose App User >> Add user to group

Choose:

Standard CTI Allow Control of Phones supporting Rollover Mode

Control of Phones supporting Connected Xfer and conf

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