08-09-2012 03:31 PM - edited 03-14-2019 10:20 AM
i have a UCCE
before i reinstall my win 7
the CAD is running OK
but i reinstall my PC system and reinstall the cisco agent desktop
when i want login ,the agent status is disconnected offline,
but other agent is ok
why this??
Solved! Go to Solution.
08-10-2012 07:19 AM
Hi Bo Liu,
Please try adding the hostname entries of the CAD Server\PG and CUCM in your CAD client box hostfiles.
If this doesn't work need to check the CAD logs for the exact reason.
Hope it helps.
Anand
08-10-2012 07:19 AM
Hi Bo Liu,
Please try adding the hostname entries of the CAD Server\PG and CUCM in your CAD client box hostfiles.
If this doesn't work need to check the CAD logs for the exact reason.
Hope it helps.
Anand
08-10-2012 03:43 PM
thanks!
i find my host file not config...
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