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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

UCCE CAD reporting an agent extension is a shared line when it is not

I have this issue pop up every once in while when my helpdesk people will create a UDP and add an agent's extension to the profile.  I will remove the extension but when attempting to log in via CAD it reports that the extension is a shared line.  Anyone know what I have to do to get this to go away?

 

Thanks in advance

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Enthusiast

If you run a Route Plan

If you run a Route Plan Report in CUCM for that specific extension, does it show more than one device?

Please rate helpful posts
Thanks,
Tony
4 REPLIES 4
Enthusiast

If you run a Route Plan

If you run a Route Plan Report in CUCM for that specific extension, does it show more than one device?

Please rate helpful posts
Thanks,
Tony
Participant

Probably assigned IPT and CTI

Probably assigned IPT and CTI. We had a huge problem with that this past winter. 

Beginner

No sir, this was not the case

No sir, this was not the case.  All extensions are on only one device. 

Beginner

I have run the report.  To

I have run the report.  To clarify, these extension were once shared (UDP, CIPC...) but I've removed all of those associations to no avail. 

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