I have this issue pop up every once in while when my helpdesk people will create a UDP and add an agent's extension to the profile. I will remove the extension but when attempting to log in via CAD it reports that the extension is a shared line. Anyone know what I have to do to get this to go away?
Thanks in advance
Solved! Go to Solution.
I have run the report. To clarify, these extension were once shared (UDP, CIPC...) but I've removed all of those associations to no avail.