07-01-2017 07:35 AM - edited 03-14-2019 05:24 PM
Hi All,
Hope you all are doing well, I am working UCCE environment and I want to understand call drop issue and resolutions in different ways. Please provide call drop issue document or explanation by your experience.
Thank you in advance.
Arjun
Solved! Go to Solution.
07-01-2017 09:54 AM
UCCE is a complex environment and a call can be dropped on any number of components, i.e. ingress GW, CUSP, CVP, ICM, VXML, CUCM, phone, so understanding of how to troubleshoot each of the components is vital. When is the call getting dropped, what do you hear? Is the call making it to GW, CUSP, CVP, ICM, etc?
07-01-2017 09:54 AM
UCCE is a complex environment and a call can be dropped on any number of components, i.e. ingress GW, CUSP, CVP, ICM, VXML, CUCM, phone, so understanding of how to troubleshoot each of the components is vital. When is the call getting dropped, what do you hear? Is the call making it to GW, CUSP, CVP, ICM, etc?
07-09-2018 04:13 AM
01-31-2019 10:23 PM
Hi, Hope you are doing good, Please help me provide steps to troubleshoot on Voice Gateway for now.
07-01-2017 09:55 AM
You'll have to elaborate on the issue you're experiencing. UCCE has lots of components, and the issue can occur in every each one of them.
Please tell us about your deployment type, and I think we can try to help you.
Is the call get disconnected when it is in the IVR? or after the agent already picked up the call?
07-09-2018 04:16 AM
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