UCCE calls are failing at the RunExternalScript node

ln33147 · ‎03-06-2015

Dear members,

It is a UCCE Lab environment with CVP version 9.0

My issue is that all the calls are failing at the RunExternalScript node.

In the CVP logs, the below error appears.

External VXML located at http://192.168.2.215:7000/CVP/en-us/app/Server?_dnis=3000&application=Test&callid=565&_ani=565 resulted in a bad fetch

Attached are the ICM script, CVP script, CVP logs and rtr logs.

Is there any variable that needs to be added in the ICM script?

Thank you in advance for your help.

Lara

Jameson Gagnepain · ‎03-06-2015

Lara,

You should be setting the user.microapp.app_media_lib variable to ".." before calling the "GS,Server,V" Run External Script node. That should result in a VXML request like:

http://192.168.2.215:7000/CVP/en-us/../Server?_dnis=3000&application=Test&callid=565&_ani=565

Which is the same as:

http://192.168.2.215:7000/CVP/Server?_dnis=3000&application=Test&callid=565&_ani=565

-Jameson

ln33147 · ‎03-09-2015

Thank you Jameson for replying.

I was using the variable user.microappp.sys_media_lib instead of user.microapp.app_media_lib.

But even after I corrected this variable, I'm still facing a bad fetch error.

70: 192.168.2.215: Mar 09 2015 11:24:49.294 +0200: %CVP_9_0_IVR-3-CALL_ERROR: CALLGUID=0145638000010000000000421500A8C0 DNIS=012345678918 CVP VXML Server encountered a Bad-Fetch Error - URL: http://192.168.2.215:7000/CVP/en-us/../Server?_dnis=3000&application=Test&callid=565&_ani=565 (Client: 10.1.1.103) [id:3023]
71: 192.168.2.215: Mar 09 2015 11:24:49.294 +0200: %CVP_9_0_IVR-3-CALL_ERROR: RunScript Error from 10.1.1.103 [CVP_BAD_FETCH(45)] CALLGUID: 0145638000010000000000421500A8C0 DNIS=012345678918 {VRUScriptName: 'GS,Server,V' ConfigParam: ''} [id:3023]
108: 192.168.2.215: Mar 09 2015 11:24:49.310 +0200: %CVP_9_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 0145638000010000000000421500A8C0 LEGID = 50331337-C57A11E4-BCB6D284-70B23AF8 - [INBOUND] - DIALOGUE_FAILURE from ICM Router sends 404 rejection to call. errorcode=15 [id:5004]
111: 192.168.2.215: Mar 09 2015 11:24:49.310 +0200: %CVP_9_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 0145638000010000000000421500A8C0 LEGID = 50331337-C57A11E4-BCB6D284-70B23AF8 - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], DNIS [3000], ANI [565] with AGE (msecs) 54334 and Call History : 012345678918|-1; [id:5004]
120: 192.168.2.215: Mar 09 2015 11:24:50.152 +0200: %CVP_9_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 0145638000010000000000421500A8C0 LEGID = 50331337-C57A11E4-BCB6D284-70B23AF8 - [INBOUND]: Refer failed with 503 - Service Unavailable. May be a problem with Routing Configuration or Gateway Dial-Peer. [id:5004]
122: 192.168.2.215: Mar 09 2015 11:24:50.152 +0200: %CVP_9_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 0145638000010000000000421500A8C0 LEGID = 50331337-C57A11E4-BCB6D284-70B23AF8 - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], DNIS [3000], ANI [565] with AGE (msecs) 55176 and Call History : 012345678918|-1; [id:5004]

I can play the .wav file from the browser but the calls are still failing at the Run External Script node.

I restarted the CVP Call/VXML server but with no luck.

Your help is highly appreciated.

Thank you.

Lara

Jameson Gagnepain · ‎03-09-2015

Lara,

Can you post the error log and the activity log for the "Test" CVP app? Check under this directory on your CVP server (Which should be IP 192.168.2.215 according to the configuration I've seen):

CVP\VXMLServer\applications\Test\logs\

If you can't find the "Test" directory, you likely never deployed your app.

I would also check that you can ping 192.168.2.215 from your voice gateway, and check that you can load the following URL in a web browser:

http://192.168.2.215:7000/CVP/en-us/../Server?_dnis=3000&application=Test&callid=565&_ani=565

-Jameson