UCCE chat/email

[lukas.luko1]

Hi all.

I tried to use REST API for Social Miner in UCCE 10.5. I need to create "server side" of communication. Customer side is ready (it is black box and I cannot change it).

If I logged in Finesse web client UI, I can chat between customer and Finesse.

But how can I handle communication between me (REST or anything else) and customer? Is it possible? I find only references for customer part.

So how can I set that agent is ready and is waiting for customer's chat? In API there is nothing like that.

Thanks

lukas

[ewindgat · Accepted solution]

You are correct. That functionality is not available from an API.