UCCE Cisco agent appears and disappears off Cisco Supervisor Desktop

[melinda.clancy]

I have UCCE 10.5 with CAD 10.0 and CSD 10.0.  I have one agent that appears and disappears from the Supervisor's desktop.  He also disappears off of chat.  I have re-associated his phone to the PGUser, reset the CTI service in UCM.  I don't know what else I can do.  The documentation I find seems to only show UCCX CAD issues.

Does someone out there know something else for me to try?

Your help would be greatly appreciated.

Melinda

[david.macias]

What does the agent see on their end? Anything in the CTI logs for that agent? Have you tried using a different phone and computer?

david

[Shalid Kurunnan Chalil]

you can try restarting Cisco Recording and Statistics Service on both CAD server. this service responsible for - Manages the storage and retrieval of call recording, agent call, and agent state change data used in reports.