UCCE CTIOS supervisor not showing the team member

[fzhang]

Hello,all. We have ICM 8.0(2) duplex environment. The CTIOS supervisor toolkit is not showing the most updated team member information. It's still showing the old team member who was removed already and not showing the newly added ones. Do we need to restart the CTIOS server when we change the team assignments? The webview report is showing the correct information though.

Thanks.

[Chad Stachowicz]

Hello,

    I have seen this happen before.  lookup how to execure an OPC exit (this will cause a temp outage in your contact center)....  This will resync the team's..

It should just work normally however

Chad

[fzhang]

Thanks for the reply. I did find a few threads mentioning about this solution too.  I didn't do it since this is the product system and I opened a TAC case. Before I got a response I've tried to remove the problem agent then add it bad and it worked. Thanks for the suggestion anyway.