Re: UCCE/CVP 10.5 RONA is not working for IP orignated (internal) calls
OK, I can see what you were trying to do. But with UCCE / CVP, RONA is not possible to configure that way.
You can set Wrap up time by Agent Team, but RONA timers must be set at the CVP side, which is extension based.
So unless you can configure the agent teams to use different extension ranges, you won't be able to change RONA for different teams. Although in my view RONA should be same for all agents and should be 10-15 seconds. Any longer than that, means agents are not answering the phone correctly. Also you could think about setting auto answer on the phone.
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.