cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
420
Views
0
Helpful
2
Replies

UCCE CVP Courtesy Call Back interval between Call Backs

pheadden
Beginner
Beginner

Hi all,  Is there a way to adjust the time between call backs the system makes to a caller who doesn't answer on the first call back?  I would like UCCE (10.0.2)/CVP 10.0.5 to call back once every 5 minutes.  Now it seems to attempt a callback to the caller once every 2 minutes. 

2 Replies 2

Terry Cheema
Advocate
Advocate

Review this if it helps - its been a while I have touched CCE. Otherwise please move this to Contact Center forum to get a better response.

-Terry

Please rate all helpful posts

Thank you so much Terry. This is for the outbound dialing campaign in UCCE but it still helps. I will move this to Contact Center Forum.

Much appreciated,  Paul

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers