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pheadden
Beginner

UCCE CVP Courtesy Call Back interval between Call Backs

Hi all,  Is there a way to adjust the time between call backs the system makes to a caller who doesn't answer on the first call back?  I would like UCCE (10.0.2)/CVP 10.0.5 to call back once every 5 minutes.  Now it seems to attempt a callback to the caller once every 2 minutes. 

2 REPLIES 2
Terry Cheema
Advocate

Review this if it helps - its been a while I have touched CCE. Otherwise please move this to Contact Center forum to get a better response.

-Terry

Please rate all helpful posts

Thank you so much Terry. This is for the outbound dialing campaign in UCCE but it still helps. I will move this to Contact Center Forum.

Much appreciated,  Paul

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