UCCE - Detecting ICM Failover

[ln33147]

Dears,

This is a UCCE environment version 11.5

Could you please advise how to monitor the ICM components when they moved between Side A and B?

I know there is the Diagnostic Framework Portico, but what we need is to get a notification in case of a failover.

Any help is highly appreciated.

Thank you in advance.

Lara

[Omar Deen · Accepted solution]

If you're looking to receive notifications, you'll have to use SNMP. The Serviceability guide goes into good detail about this

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Configuration/Guide/UCCE_BK_TF82DA69_00_serviceability-best-practices-guide.pdf