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1veenmudi
Beginner

UCCE Finesse phonebook with dynamic contacts per call

Hi. I have a requirement where the phonebook entries in Finesse need to be dynamic values per call for each agent. As an example, we may have a static transfer-number to a destination but then we will have to append a string like ,,,12345 for automatic dtmf-input.

 

Since the '/desktop/gadgets/CallControl.jsp' gadget is locked and not made available, I am not sure on how to accomplish this. 

Any suggestions or ideas?

 

Thank you for your time.

2 REPLIES 2
bill.king1
VIP Collaborator

Is the ,,,12345 dynamic based on the agent or destination or something else?

So this may be a dumb question, but you accomplish this via UCCE script and the dynamic entries you'd need to add?

1veenmudi
Beginner

Hi Bill. I am very sorry for the duplicate post here. Didn't know how to close this one. I noticed later that there is a For-Developers forum and posted it there: https://community.cisco.com/t5/contact-center/finesse-phonebook-with-dynamic-contact-entries-for-each-call/td-p/4143318

 

To answer your question: The value is dynamic per call and not based on an agent. The number is almost like a call record number.

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