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sameh_saad2002
Beginner

UCCE finesse

as this first time to work on contact center, what is the function of finesse and how its lic calculated?

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Chris Deren
Hall of Fame Master

Finesse is new generation web based agent/supervisor desktop replacing traditional thick client such as CTI OS or CAD.  You add Finesse servers to your deployment which can support up 2000 if unsecured or 1000 secured agent sessions per server.

Chris

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