04-19-2011 10:43 PM - edited 03-14-2019 07:47 AM
Hi All,
I am searching a Contact Center solution which can support outgoing sms to customer cell. is Cisco UCCE has this feature.
regards,
Usman Amjad
04-20-2011 07:27 AM
You're not thinking about this correctly. ICM is used for routing/tracking of messages (calls, emails, fax, sms, etc). ICM alone can not send out SMS messages, but I'm sure ICM can interface with a peripheral that can.
david
04-21-2011 10:28 PM
thanks david.
actually i wants to know that which third part sms gateway can integrate with icm. there are lot of sms gateways in market but i need that one which can integrate with cisco icm. is any body have experiance of this kindly share your experiences.
regards,
usman amjad
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