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UCCE have a feature of Outgoing SMS

usman.amjad
Level 1
Level 1

Hi All,

I am searching a Contact Center solution which can support outgoing sms to customer cell. is Cisco UCCE has this feature.

regards,

Usman Amjad

2 Replies 2

You're not thinking about this correctly.  ICM is used for routing/tracking of messages (calls, emails, fax, sms, etc).  ICM alone can not send out SMS messages, but I'm sure ICM can interface with a peripheral that can.

david

thanks david.

actually i wants to know that which third part sms gateway can integrate with icm. there are lot of sms gateways in market but i need that one which can integrate with cisco icm. is any body have experiance of this kindly share your experiences.

regards,

usman amjad