04-19-2011 10:43 PM - edited 03-14-2019 07:47 AM
Hi All,
I am searching a Contact Center solution which can support outgoing sms to customer cell. is Cisco UCCE has this feature.
regards,
Usman Amjad
04-20-2011 07:27 AM
You're not thinking about this correctly. ICM is used for routing/tracking of messages (calls, emails, fax, sms, etc). ICM alone can not send out SMS messages, but I'm sure ICM can interface with a peripheral that can.
david
04-21-2011 10:28 PM
thanks david.
actually i wants to know that which third part sms gateway can integrate with icm. there are lot of sms gateways in market but i need that one which can integrate with cisco icm. is any body have experiance of this kindly share your experiences.
regards,
usman amjad
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: