06-29-2022 11:21 AM
Hello Dears,
I have UCCE 12.5 with CVP 12.5 and VVP 12.5.
I have a simple script that forward the call to CVP VXML, it was working fine.
"Without any change, suddenly stopped working"
I tried to restart everything, checked the logs, with no luck to get it back to work.
Solved! Go to Solution.
06-29-2022 02:34 PM
06-29-2022 01:18 PM
What does the caller hear? What do you see in the VXML application log? What do you see in the VXML application erro log? Are you sure the application is running for instance?
06-29-2022 01:41 PM
The calls drop without hearing anything, directly disconnect once reach the VXML step in the ICM script "They go from the x path".
I checked the VXML logs, nothing there, empty logs.
I checked all apps status and they all in running status. as mentioned in the case before, it was working fine, and suddenly in the middle of call it disconnected then all calls failed.
06-29-2022 01:58 PM
06-29-2022 02:07 PM
I have that step, and it's working,, once reach the run Ext Script it fails
Noting that the other scripts working fine "without VXML step"
06-29-2022 02:19 PM
I can see the below error from the VVB logs:
37946: 192.168.30.206: Jun 29 2022 12:22:28.483 +0300: %CVP_12_5_VXML_SERVER-7-CALL: {Thrd=http-processor54} CALLGUID=C5045980000100000000030DF314A8C0 External VXML located at http://192.168.30.106:7000/CVP/en-us/../Server.vxml resulted in a bad fetch (Client: CVP-IVR
06-29-2022 02:34 PM
06-29-2022 02:26 PM
06-29-2022 03:21 PM
1. Configure user.microapp.ToExtVXML[0] with "application=appname"
I'm using exactly like this
2.. Set user.microapp.media_server to "" (empty string) before the
RunExtScript to use the VXMLServer co-resident with the CVP Server
(and you don't need to assign user.microapp.app_media_lib or
user.microapp.useVXMLParams)
That's solved the issue,, after replacing user.microapp.useVXMLParams = "N" with user.microapp.media_server = "" the issue solved
Could you please explain the difference and why that happened?
06-30-2022 06:32 AM
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