UCCE - IPPA - Error message

[Murali Dharan]

Hello All,

Agents are intermittenly getting error message "The Agent does not have an active call" on their IPPA phones. Im not getting any doc. for this error message. please help.

We are using H.323 in UCCE. Please let me know if you need more information.

-Murali

[Mark Knepper]

Murali, I too am experiencing this. Did you find any solution? I suspect this may be specific to UCCE as we have that as well.

Thanks,

Mark

[Murali Dharan]

Mark, We lallocated more bandwidth and we used ReSync Bandwidth in CUCM. As of now the issue is not reoccur.

-Murali