UCCE licensing question

[joanne.kugler]

When does the system count a license as being used? I am running into an issue where end users are logged out but the program is still open on their PCs. When other users sign in for their shift, it shows we are maxed out on licenses and no one else can sign in. Can someone confirm how UCCE is truly counting the agents?

Joanne

[Chris Deren]

Agent licences are only being counted when agent is actually logged in.

Chris

[joanne.kugler]

Do you have any other ideas or helpful hints why we would be getting a licensing error?

[david.macias]

I thought CAD counted licenses when the software was open, as it takes a license when it launches.  Ask your agents to log out or buy more licenses.

david

[joanne.kugler]

We have confirmed here that if the agent is logged out, but the program is still launched on the desktop, it counts as a license used.

[Andrew Skelly]

This is from the UCCX document, but should hold true for UCCE. Each user license is for a concurrent user. For example, a contact center with three shifts of 100 agents and supervisors requires100 concurrent user licenses. Each shift of 100 users would reuse these licenses during their shifts. Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license. Each quantity one seat license provides: •Quantity one Cisco Agent Desktop (CAD) •Quantity one Cisco IP Phone Agent (IPPA) •Quantity one Cisco Supervisor Desktop (CSD) •Quantity one Cisco Desktop Administrator (CDA) •Quantity one historical reporting client •Quantity one on demand recording client (CAD and CSD)