We have below requirement from customer, how to implement this using UCCE/CVP 11.5.
1. UCCE/CVP will get the dial out number as webservice call, we may develop some application for this.
2. We should dial this number, once connected transfer the call to IVR.
We have implemented this using Cisco outbound option, that is we will attach the number part of the calling list, IVR campaign dial out the number and transfer to CVP application. But this is having delay of 30 to 40 seconds. Customer requirement is to connect the call to customer in 10-15 seconds.
I'm want to video conference from a Cisco Web Room Kit Pro end point to Virtual Webex and have my customers be able to view/collaborate via Microsoft Teams. What licenses would be required to make this happen?
I am new to UCCX and was just asked to change the queue. Need help designing the new queue. Existing queue:Has 6 agents and all part of the same group. New queue requirements: - Split them into two groups (Group 1 and Group 2)- Put IVR in t...
We recorded an event using Webex Events and when we download it we couldn't see the participants video, only the audio is on.If we watch it throught webex environment the video shows up.Anyone knows what it could be?Download fileOn webex platform
Hey all, Is there a feature that would allow me to disable file transfers, remote control or chat capabilities directly on the Webex Desktop app? Our goal is to restrict these features so that when we connect to an external Webex site from our local ...