We have below requirement from customer, how to implement this using UCCE/CVP 11.5.
1. UCCE/CVP will get the dial out number as webservice call, we may develop some application for this.
2. We should dial this number, once connected transfer the call to IVR.
We have implemented this using Cisco outbound option, that is we will attach the number part of the calling list, IVR campaign dial out the number and transfer to CVP application. But this is having delay of 30 to 40 seconds. Customer requirement is to connect the call to customer in 10-15 seconds.
There are cases/situations where we have to configure custome CPTONE to resolve FXO disconnect issue. Following are situations which can arise due to FXO disconnect issue:
Phone A calls Phone B, Phone B does not answer. Phone A then goes on-hook but Phon...
Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including
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SymptomsI’m doing a factory reset on the mobile board and it’s giving me the same issues that I wasn’t able to also send over last time. It says that it can’t connect to the server because of a firewall (we don’t have one) and then sometimes it...