Hi,
We have below requirement from customer, how to implement this using UCCE/CVP 11.5.
1. UCCE/CVP will get the dial out number as webservice call, we may develop some application for this.
2. We should dial this number, once connected transfer the call to IVR.
We have implemented this using Cisco outbound option, that is we will attach the number part of the calling list, IVR campaign dial out the number and transfer to CVP application. But this is having delay of 30 to 40 seconds. Customer requirement is to connect the call to customer in 10-15 seconds.
