04-01-2014 11:44 AM - edited 03-14-2019 01:19 PM
Hi,
Just wondering if this is at all possible, for instance to query a telephone number and compare it with CED from the caller.
Thanks
Isidro
Solved! Go to Solution.
04-01-2014 01:28 PM
Hi, not out of the box, but yes, with some additional programming.
Is it IP IVR or CVP?
I might have a 90% ready solution if it's IP IVR.
G.
04-01-2014 01:28 PM
That functionality does not exist using the native elements of ICM Script Editor. Technically, however, you could make it work by creating a java class file within Call Studio and using Set Variable nodes within Script Editor to call on the results. There are a lot of examples out there that show how to do this in eclipse
04-01-2014 01:28 PM
Hi, not out of the box, but yes, with some additional programming.
Is it IP IVR or CVP?
I might have a 90% ready solution if it's IP IVR.
G.
04-02-2014 06:37 PM
Thanks both for replying. It is CVP and right now I was looking for something out of the box, as I have little time to look into it properly.
cheers
Isidro
04-01-2014 01:28 PM
That functionality does not exist using the native elements of ICM Script Editor. Technically, however, you could make it work by creating a java class file within Call Studio and using Set Variable nodes within Script Editor to call on the results. There are a lot of examples out there that show how to do this in eclipse
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