UCCE RCD.RequestType=39 ??

[Keith Abbott]

Hi,

I am extracting some call information from the Route_Call_Detail view and one of the fields I'm returning is RequestType.

While most of the returned data is the typical 1,2, or 6, I am seeing the occaisional 39.

I can find 1-6 in the schema for 11.5, and construct the following:

,   case CAST(RCD.RequestType as varchar(11))
    when '1' then ' 1: PRE_ROUTE'
    when '2' then ' 2: BLIND_XFER'
    when '3' then ' 3: ANNOUNCE_XFER'
    when '4' then ' 4: OVRFLOW'
    when '5' then ' 5: RE_ROUTE'
    when '6' then ' 6: POST_RTE_REQ'
    else CAST(RCD.RequestType as varchar(7))
    end as 'Type'

but I cant find what RequestType 39 means.

Can anyone enlighten me?

Thanks

[Manish Gogna]

You are right, the available documentation does not have info about this , however you can try posting this query under the Contact Center community below where the Contact Center experts should be able to assist better on this

https://supportforums.cisco.com/community/5926/contact-center

Manish

[Keith Abbott]

Thanks Manish, will do!

[Keith Abbott]

Does anyone have any thoughts on this?

thx

[Omar Deen]

Can you join RCD and TCD and see if the call legs have any correlation? 

[Keith Abbott]

Thanks for the suggestion Omar. Actually the query does join RCD and TCD.

A snip of the results are attached.

Also Ive attached the query so you can make sense of the results. I can see a few things:

First 'playAgentGreeting' is listed in the 'dialednum'ber field of a true number

all of the duration fields are 0

and the call disposition is 7, short.

I have had limited experience translating these, thus far, and so Im not sure what I am looking at.

Could it be that its attempting to play an agent greeting, but there isn't one recorded, and 39 indicates that condition?

Thanks

k

[Keith Abbott]

looks like the snip didnt make it - heres the second try.