UCCE RouterErrorCode List specific for email - egain routes

[Shawn Bochman]

UCCE v12.x

I am looking into the Route Call Detail table RouterErrorCode for egain email routes to see if we are having wide spread email routing issues.  I am seeing the following router error codes for the email routes:

0 (I suspect 0 is a code for a successful route)

65 (This feels like an actual error in the route)

448 (Typically abandoned for voice calls but why would we see this for an email route?)

704 (No idea what this is)

Thanks in advance for any advice.

[bill.king1]

This post gives you most of the ones you're looking for.

https://community.cisco.com/t5/contact-center/router-error-codes/td-p/796571

[Shawn Bochman]

Thanks for the response.  I have the document listed in the link provided.  I'm curious when those codes are utilized for an email route.  I also do not see error code 704 in the list.