12-20-2013 07:33 AM - edited 03-14-2019 12:54 PM
Hi!
I have two ICM scripts:
1. Script1
Translation Route to IVR
IVR Script (ASR)
Label Redirect to DN (DN linked to Script2)
2.Script2
Translation Route to IVR
IVR Script (DTMF)
When call is transferred from Script1 to Script2 I hear a long beep ( 5-7 seconds), and transfer completed only after this beep.
If I use Label redirect BEFORE Translation Route - everything is ok ( without beep).
I cannot use Requalify Call step because of different TR to ASR and DTMF IVRs.
Doues anybody knows how to remove this long beep ??
UCCE: 8.0(3)_ES24
UCM:8.0.3.22900-5
IPIVR: 8.5.1.11004-25
12-22-2013 03:12 AM
Hi,
can you please give us more details why "different TR to ASR and DTMF IVRs"?
G.
12-23-2013 01:19 AM
Sorry, I found the issue - someone put "play prompt long beep" in the second script ( it has about 1500 lines and in case of some conditions it plays this beep).
thank you for your attention.
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