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UCCE - WIN2K3 service update?

kailash_sharma
Beginner
Beginner

Dear All,

Customer is using ICM 7.5 and CVP 7.0 using win 2K3 server.

Recently system faced a problem which was related to windows. Microsoft TAC looked at the issue and recommended windows to be updated with hell loads of patches.

Currently windows automatic updates are disabled, as per recommendations; and from last 1 year no new windows patch is updated.

I am aware that Cisco release monthly response for the microsoft service update, but want to know what is recommendations from Cisco support community in such instance. What all recommended windows patches should be installed on ICM 7.5 and CVP 7.0 system?

Any directions ?

Regards,

Kailash

2 Replies 2

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

Kailash,

You should only install Cisco recommended and tested MSFT patches, otherwise you are risking taking down your call center which believe me has happened due to applying MSFT OS patch.

HTH,

Chris

Gajanan Pande
Cisco Employee
Cisco Employee

Kailash,

You might want to refer the Cisco Policy about deploying MS patches for the UCC Products. Policy is available here

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1844/product_bulletin_c25-455396.html

HTH


GP.

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