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UCCE11.6.1 - How to enable PostCallSurvey for outbound calls

smeegada1
Enthusiast
Enthusiast

Post Call Survey logic is working fine for Incoming calls but now we are planning to enable PCS for outbound(not outbound dialer) calls if there is a possibility.Any info is appreciated.

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Accepted Solutions

bill.king1
VIP Advocate VIP Advocate
VIP Advocate

You can't use the standard PCS for outbound calls. There are ways that you may be able to work around and transfer calls to the survey for outbound calls like via a Workflow or custom gadget, but not as part of the normal implementation. If you search the group you'll find some other people who have tried this type of custom approach, like this.
https://community.cisco.com/t5/contact-center/how-disable-post-call-survey-after-agent-transfer-call/td-p/4278966

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1 Reply 1

bill.king1
VIP Advocate VIP Advocate
VIP Advocate

You can't use the standard PCS for outbound calls. There are ways that you may be able to work around and transfer calls to the survey for outbound calls like via a Workflow or custom gadget, but not as part of the normal implementation. If you search the group you'll find some other people who have tried this type of custom approach, like this.
https://community.cisco.com/t5/contact-center/how-disable-post-call-survey-after-agent-transfer-call/td-p/4278966

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